Shipping Terms

INTERNATIONAL SHIPPING

CRANKA Pty Ltd ships ALL items listed on this website directly to customers in most countries around the world. For all International orders CRANKA uses Australia Post Express International which is usually delivered within 5-12 business days, and Australia Post Pack & Track International which is usually delivered within 10-15 businesss days. The prior stated delivery time frames can and do vary from time to time and do not factor in weekends or public holidays. All items that are shipped with Australia Post are passed on and handled by the local postal service in your country once they arrive in the destination country. For example all orders sent to the USA are handled by USPS once they arrive in the USA. In 99% of cases the Australia Post tracking number can also be used to track parcels with your local postal service once the parcel arrives into the destination country.
 
Shipping times for orders are to all major metropolitan areas. Delivery times may vary to more remote locations and do not include potential time held in customs! 
 
All shipping costs are based on flat rates and  we offer FREE shipping on larger orders to selected zones! These costs vary depending on the country in which you live. Please find below a basic zone break down detailing the flat rate shipping costs and FREE shipping thresholds for each zone.
 
FREE SHIPPING AVAILABLE TO SELECTED COUNTRIES
 
Zone 1 - New Zealand
  • Flat rate shipping cost of $11.40. 

  • FREE Express delivery on all orders with a product value equal to or greater than $75. 

​Zone 2 - Asia (selected countries only) 

  • Flat rate shipping cost from $13.70.
  • FREE Australia Post Pack & Track service on all orders with a product value equal to or greater than $90. 
  • FREE Express delivery on all orders with a product value equal to or greater than $225.

​​Zone 3 - USA including Canada 

  • Australia Post Pack & Track - flat rate shipping cost of $11.40. 
  • FREE Australia Post Pack & Track service on all orders with a product value equal to or greater than $75.
  • Australia Post Express International - flat rate shipping cost of $19.00.

​​Zone 4 - Pacific Islands

  • Flat rate shipping cost of $22.80.

​​Zone 5 - Europe - (select few countries only)

  • Flat rate shipping cost from $13.75.
  • FREE Australia Post Pack & Track service on all orders with a product value equal to or greater than $100.

Zone 6 - Rest of The World  

  • Flat rate shipping cost of $35.00

Shipping costs displayed on this website are subject to change without prior notice.

Please note that CRANKA does not ship any items on weekends or any designated public holidays. If an order is placed either during a weekend or a designated public holiday the order will not ship until the next possible business day.

Shipping and transit insurance is included with all shipping methods for your piece of mind!

IMPORTANT PLEASE READ

CRANKA Pty Ltd will not ship international orders to a PO Box address. All addresses must be a street address only!

CRANKA Pty Ltd will accept PayPal and credit card payments only for all International orders. No other payment methods will be accepted. CRANKA accepts PayPal and uses Stripe to process all credit card transactions.

CRANKA Pty Ltd reserves the right to cancel overseas orders without any prior notice at any stage before sending. If an order is cancelled by CRANKA, we will notify you immediately via email and any payments that have been made will be fully refunded back to your method of payment.

Any international orders that are refused upon delivery for any reason, the customs and duty charges applicable to your order will be billed directly to the customer by CRANKA. These charges cannot be reversed regardless of whether or not the parcel has been delivered to you or not. Orders may only be returned after receipt of the parcel if any issues are discovered. Please contact CRANKA directly to advise us of the issue and to arrange the return of the parcel.

All cancelations of orders must be made as quickly as possible. Any orders cancelled after the despatch of the package will result in the customer having to pay for the shipping and handling charges, any import or duty charges and also the return shipping cost for the parcel back to CRANKA. These costs are non-refundable!

The customer is responsible to make sure that somebody is available at the delivery address to sign for and accept the delivery. Any costs associated with re-delivery attempts will be passed onto the customer for circumstances where the delivery address was unattended at the time of delivery and either a redelivery fee or return to sender fee is charged.

International orders may be subject to a customs or import tax, imposed by the governing body in your country. CRANKA Pty Ltd cannot control or confirm if your order will be subject to any additional import taxes or not. Many countries have a 'Tax Free Threshold' for importing of goods. CRANKA advises that all customers should be aware of this and the import or customs taxes your order may or may not incur before placing any orders with CRANKA. CRANKA Pty Ltd will NOT take any responsibility for any additional customs or import taxes associated with your order. All customs or import taxes associated with international orders will be the customers responsibility. Any international orders that are refused due to non-payment of customs or import taxes are non-refundable! For further information relating to the import and customs requirements in your country please refer to the following link; http://auspost.com.au/parcels-mail/international-post-guide.html#/

Any parcels that are refused or abandoned for any reason will NOT be refunded!

Please note that your designated ship to address must reflect the address of the end user. CRANKA Pty Ltd will not process any orders which specify an address of a freight forwarder, warehouse, distribution centre, hotel or airport.

Please note that CRANKA does not ship any items on weekends or any designated public holidays. If an order is placed either during a weekend or a designated public holiday the order will not ship until the next possible business day.

IMPORTANT: All orders that are delivered to a collection service must be collected by the customer within 10 days of the parcel arriving at the collection facility. Any parcels that sit at collection facility waiting for collection by the customer for more than 10 days will be shipped back to CRANKA. If this occurs CRANKA will refund all monies less the forward and return shipping costs plus an additional $20 handling charge.

DISCLAIMER
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.

Images displayed on this web site should be regarded as illustrative and for informational purpose only. The actual products are often not identical to the images due to screen calibartion differences between different devices.